{"id":16170,"date":"2020-07-23T14:30:10","date_gmt":"2020-07-23T07:30:10","guid":{"rendered":"https:\/\/amuanhanh.net\/frequently-asked-questions\/"},"modified":"2024-02-27T10:58:53","modified_gmt":"2024-02-27T03:58:53","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/amuanhanh.net\/en\/frequently-asked-questions\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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FREQUENTLY ASKED QUESTIONS<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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PRODUCT INFORMATION<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDoes the price of products sold at Amuanhanh include VAT?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

All products sold at Amuanhanh include VAT.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow to identify genuine products?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Amuanhanh is committed to always selling new and genuine products, you can be assured of product origin and quality.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tThe product is out of stock but I still want to buy it, does Amuanhanh support ordering?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Amuanhanh will receive your purchase request and contact the support industry.
Case:
– Suppliers have products: Amuanhanh supports ordering for you.
– Products discontinued \/ suppliers out of stock: Amuanhanh will advise you of new equivalent models.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tProducts at Amuanhanh are very diverse and rich, how do I choose the right product for me?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

The sales department will base on your actual use needs to advise on the right product.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI want to buy a large quantity of products to serve my needs, does Amuanhanh have enough goods to supply?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Muanhanh always meets the maximum of all customer requirements. Depending on the model and number of products you buy, the sales staff will exchange specific information.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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DELIVERY INFORMATION<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow will I know when the delivery will arrive?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Before delivery, Amuanhanh’s delivery staff will contact you 15 or 30 minutes before.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo I have to do anything when I receive the goods?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Amuanhanh please answer is Yes. When receiving the goods, you must carefully check the goods, warranty papers, accessories and gifts attached … and sign for confirmation. If any product defects or errors are detected, they must immediately notify the delivery staff or sales staff for timely handling.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tOnce an order is placed, how long will it take to receive the goods?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

For the central areas near the branch of the supermarket, we will deliver the goods within the day, and the far away from the center can deliver within 1 to 2 days. Neighboring provinces deliver from 3 to 5.<\/p>\n

Note: During the days of big promotions, the delivery time may be slower than usual due to the large number of orders. Especially, if you have urgent delivery needs, we can give priority to immediate delivery to you.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI want to change the shipping address, is it possible?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Amuanhanh please answer is Yes. If you buy at Amuanhanh in any form, please contact the sales hotline 08 1900 8844 for us to update. Before delivery, the delivery staff will call you to confirm the last delivery time and address.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI'm a shopper, but what happens when the delivery arrives where I'm not at home?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

In case you are not at home, you can ask a family member to sign for the product and pay the remaining amount (if any). Please leave the name and phone number of the consignee so that the staff can contact you when the delivery arrives.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDelivery on weekends and holidays?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Amuanhanh receives delivery and installation all days of the week (including holidays and Sundays). But if there are exceptions and unexpected during that time, Amuanhanh will call and reschedule you as soon as possible.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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WARRANTY AND REPAIR<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere is the damaged product repaired?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Amuanhanh supports warranty \u2013 repair products through many channels. You can contact Hotline 08 1900 8844, send an email to chamsoc@amuanhanh.com, send a message on Facebook or directly bring the product to the customer care center in Amuanhanh.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI bought a product at Amuanhanh and brought it abroad to use, but unfortunately the product has a problem, can I get a warranty?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

All products sold at Amuanhanh are genuine. Depending on the policy of each company, there will be appropriate support for you.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tProducts out of warranty support repair?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Please contact Hotline 08 1900 8844, send email to chamsoc@amuanhanh.com or send a message on Facebook for support.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is the warranty if I do not have the warranty card or lose the purchase receipt?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Amuanhanh product warranty based on the purchase invoice. If you lose your bill, you can contact us via Hotline 08 1900 8844, Amuanhanh staff will check the information and support.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhen sending warranty products at the center, do I need to prepare any documents or information?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Please provide the invoice or purchase phone number for the center staff to check and support.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I know the product is repaired, where can I get it?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

When the product is under warranty or repair is completed, Amuanhanh will text or call to notify you of the product status.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs the data on the product at the time of sending the warranty guaranteed to be intact until it is returned?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Before receiving products from customers, Amuanhanh staff will record details of machine status as well as warn of data risks (if any), helping customers have an overview and make decisions faster.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo I have the right to request a re-inspection of the product after the warranty is over?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Before receiving the warranty product back, you have the right to ask the staff to inspect the product.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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REFUND OF PRODUCTS<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tThe product has a warranty period but I don't want to use it anymore, will Amuanhanh collect it?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Unfortunately, Amuanhanh does not have a policy to return old products.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI have placed an order and paid successfully on the website, but the order was canceled due to out of stock, how will my money be received, in how long?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

When the order is placed successfully, the staff in charge of online orders will check the information. If the order is canceled for any reason, the staff will process the refund to your account. Refund time 7-10 working days.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I buy online but receive goods at the center\/store? Enjoy online promotions or not?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

When ordering online, you can still receive products at the center\/store and participate in online discounts (if any).<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I check my order? Where to check?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

If you have registered an account before placing an order, please log in to the website with the following link https:\/\/amuanhanh.com\/en\/tai-khoan<\/a> to check your order, or you can contact Hotline 08 1900 8844, staff will check the order details for you.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI have completed the payment of the bill but lost the receipt, how should I contact?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Please contact the center\/store you purchased or call Hotline 08 1900 8844 for information. Staff will record information and assist in handling.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

FREQUENTLY ASKED QUESTIONS PRODUCT INFORMATION Does the price of products sold at Amuanhanh include VAT? All products sold at Amuanhanh include VAT. How to identify genuine products? Amuanhanh is committed to always selling new and genuine products, you can be … Readmore<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-16170","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/amuanhanh.net\/en\/wp-json\/wp\/v2\/pages\/16170","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/amuanhanh.net\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/amuanhanh.net\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/amuanhanh.net\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/amuanhanh.net\/en\/wp-json\/wp\/v2\/comments?post=16170"}],"version-history":[{"count":0,"href":"https:\/\/amuanhanh.net\/en\/wp-json\/wp\/v2\/pages\/16170\/revisions"}],"wp:attachment":[{"href":"https:\/\/amuanhanh.net\/en\/wp-json\/wp\/v2\/media?parent=16170"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}