Operational Regulations

1. This Regulation promulgates mandatory regulations applicable to website management staff amuanhanh.net and individuals participating in transactions on the Website, with the aim of creating a trading environment. goods and provide services through the website in a transparent and clear manner.

2. Website management staff, organizations and individuals participating in transactions on the e-commerce website amuanhanh.net are responsible for strictly implementing the contents of the Regulation.

3. All contents of this Regulation must comply with the current legal system of Vietnam. All organizations and individuals participating in transactions at the Website must find out for themselves their legal responsibilities, comply with the law and the content of the Wesite’s Regulations.

1. Website Domain Name is:

– https://amuanhanh.net

– Website amuanhanh.net developed by Thuan Viet Investment Group Joint Stock Company with Website domain name: https://amuanhanh.net. Website is a place of trade between Thuan Viet Investment Group Joint Stock Company and buyers, and helps the process of buying and selling goods and providing services online quickly and completely by integrating features. online payment.

2. Website management staff:

– Management staff are responsible for implementing this Regulation;

– Management staff are responsible for monitoring and posting the Group’s products in strict compliance with the provisions of laws and regulations of the Group; Only deal in genuine products.

– Management staff absolutely do not post products that are prohibited from being exchanged and traded in accordance with the law.

3. Transaction address:

– Website https://amuanhanh.net

– In addition to the above address, Website amuanhanh.net does not have any other transaction addresses.

4. Field of operation of the Website:

– Buying and selling goods and providing services as permitted by law;

– The business of goods and services subject to business restrictions or conditional business goods and services on the website is also subject to the provisions of law relating to such goods and services.

– Management staff are not allowed to post information about buying and selling goods or providing services that violate fine customs and regulations, or violate the provisions of law. In case of violation, the Management Board will take specific forms of prevention.

1. Process for shoppers: There are 2 ways to transact

1.1. Option 1: Payment by bank transfer via banks (ACB)

Step 1: Customer places an order;

Step 2: Customers make payment by bank transfer.

Step 3: amuanhanh.net confirms goods information to customers.

Step 4: amuanhanh.net delivers the goods to the carrier.

Step 5: Customers receive goods and check.

Step 6: Customers who are not satisfied with the goods can return the goods to the carrier as soon as they receive the goods. Please follow item 3 of this clause to confirm the return, once we receive the returned item, we will refund the customer within 3 working days.

Step 7: Customers are satisfied and go to the Login page of order history section of amuanhanh.net to check the entire process of the order and write comments and reviews.

1.2. Option 2: Payment on delivery (COD):

Step 1: Customer places an order.

Step 2: amuanhanh.net makes a phone call to confirm the order and information of the customer.

Step 3: amuanhanh.net delivers the goods to the carrier.

Step 4: Customers receive goods and check.

Step 5: Customers pay cash to the forwarder and sign for confirmation.

Step 6: Customers who are not satisfied with the goods can return the goods to the carrier as soon as they receive the goods. Please do not pay the carrier when you want to return the item, then please follow section 3 of this clause to confirm the return.

Step 7: Customers are satisfied and go to the Login page of order history section of amuanhanh.net to check the entire process of the order and write comments and reviews.

2. Process of forwarding and shipping:

Step 1: Buyers place an order at amuanhanh.net.

Step 2: amuanhanh.net confirms the order with the buyer.

Step 3: The carrier delivers the goods to the buyer. Depending on geographical conditions: Inner province delivery within 2 working days; Out of province delivery within 5-7 working days.

Step 4: The customer receives the goods, signs the confirmation, the order is completed.

3. Order confirmation / cancellation / Return of goods:

– Confirmation: Within 24 hours since the Customer completes the order, amuanhanh.net will confirm the order (in stock or out of stock), then amuanhanh.net will proceed to transfer the ordered information. confirm the availability of goods to the carrier to proceed with the delivery of the order that the Customer has placed.

– Cancel an order: After completing the order, the Customer can cancel the order by selecting Log in Order history, select the order to cancel, press the icon when entering the order, press the icon or can call Contact the Call Center for assistance in canceling orders. If the Buyer wishes to cancel the order at the time of receiving the product, it must follow the Product Return Policy.

– Return goods: After completing the order, Customer can return the goods by selecting Log in Order history, select the order to return, press the icon when entering the order, press the icon or can Call the Call Center for assistance with returning goods, must comply with the Product Return Policy.

4. Other processes:

4.1. Product warranty/maintenance process:

Products sold on amuanhanh.net will be warranted / maintained according to the process of the manufacturer or genuine product supplier.

4.2. Dispute and complaint settlement process:

Step 1: Receiving

Receive requests to resolve customer complaints.

Check the complaint information to make the acceptance or rejection.

Step 2: Handling complaints.

Collect information and evidence from relevant parties.

Make judgments and remedies with stakeholders.

Step 3: Completing the claim

Transfer information to the carrier, track the process of exchange/return (if any)

Refund to the buyer (in case of return)

Confirm the results and proceed to close the complaint

– Website amuanhanh.net offers payment methods, Customers can refer to and choose to apply if appropriate:

Option 1: Payment by bank transfer.

o Pay in advance by transferring money through the Customer’s banking system to one of the accounts of amuanhanh.net bank at ACB and other banks…. Please see the account information in the order or on https://amuanhanh.net/en/thanh-toan

Option 2: Payment on delivery (COD)

o Customers can choose the form of payment on delivery (COD) for their transaction. If the Customer is not satisfied with the product received, even after the customer has received the goods and paid, the customer can still proceed to complain / return the goods. amuanhanh.net will protect the legitimate interests of customers. The Client’s payment will only be transferred to the Client’s account within 3 working days.

– Website amuanhanh.net has used services to protect information and payment of customers. In order to ensure that the transactions are conducted successfully, minimizing risks that may arise, it is requested that the management staffs of amuanhanh.net note and comply with the commitments made with customers as follows:

o Security is the support for Customers, the system of amuanhanh.net website is designed for Customers with maximum security layers of Customer’s information according to International standards (SSL).

o Any fraud and unauthorized use of Customer’s bank account, by someone to purchase goods from amuanhanh.net, we will refund the amount we have received from Customer only if Customer informed notify the Customer’s Bank and contact us immediately when the Customer discovers the inability to use the account.

o All pages in amuanhanh.net website system are set up with a secure browser according to international standards (SSL). Therefore, the Customer’s clicking “add to cart” at any time the Customer’s browser is always in safe mode (https://).Data related to Customer’s order, Customer’s personal information Your order and payment details will go through all of our servers with International Standard Encryption (SSL) encryption. For security reasons, we advise customers not to backup, automatically remember passwords on computer browsers, phones and other digital devices.

o Customer should not give details about payment to any 3rd party by e-mail, we are not responsible for any loss Customer may incur in exchanging information of Customer. Customers via internet or e-mail.

o Customers absolutely do not use any programs, tools or other forms to interfere with the system or change the data structure. It is strictly forbidden to distribute, propagate or encourage any activities to interfere, destroy or infiltrate the website system. All violations will be handled according to the Regulations and provisions of law.

o All transaction information is kept confidential, unless required to be provided when required by law enforcement agencies.

1. Personal Information Collection

– In the process of providing services, amuanhanh.net will receive information from customers when registering as follows:

o Information provided by the Customer when registering: Name, address, phone, fax, email address, mobile phone number, company name, company address, title, alias, date, year birth, sex…

o Information received when the Customer uses the service: Information posted by the Customer on the rating boards, votes, comments on the product. Information when Customers respond to information surveys provided by amuanhanh.net, by email, or on the website.

2. Purpose of use

– amuanhanh.net will use the personal information received from the Customer for the purposes as below, but about the information about a third party provided by the Customer, without the consent of that person, we only use for the purposes of 2.2,2.4,2.6 in this section.

2.1. Used to confirm Customer when Customer uses information to log into the system of amuanhanh.net.

2.2. Used for transactions while buying goods and services of sellers on amuanhanh.net such as ordering services, buying goods, sending goods, paying money after buying goods and services ….

2.3. Used in propaganda and advertising information of amuanhanh.net to customers who send emails about products and services on amuanhanh.net.

o Provide service information by email, post office, phone…

o Used to personalize content every time a Customer visits amuanhanh.net, based on gender, age, place of residence, interests, purchase history, websites viewed by Customer.

o Used to analyze consumer trends of customers, for the purpose of building new services, or improving old services.

o Used to communicate with Customers when amuanhanh.net surveys customer information, organizes promotions, exchange ideas and information on rating boards, comments.

2.4. Used to answer customers’ questions: our company will reply to customers by email, phone, or send a letter to the customer’s address, when the customer has questions.

2.5. Used in other services provided by amuanhanh.net.

2.6. Used to provide personal information to the carrier to deliver the goods to the Customer.

2.7. Used for other purposes of amuanhanh.net not listed above. We will then announce such use on amuanhanh.net.

3. Use of personal information:

3.1. amuanhanh.net uses Customer’s personal information in accordance with the laws of Vietnam.

3.2. Use the customer’s personal information to perform the purposes stated in article 2 of this regulation.

3.3. amuanhanh.net will provide Customer’s information to a certain extent to the carrier, to serve the transaction between Customer and carrier, such as when Customer places an order, service on amuanhanh.net. After sales, amuanhanh.net may use Customer’s information to use in analyzing consumer trends, sending information for advertising, or upgrading services of amuanhanh.net. Our company will be responsible for complying with the laws on the protection of personal information, and the policies on the use of personal information on amuanhanh.net.

4. Accuracy and security of information:

4.1. In order to always update the Customer’s information to be always accurate, in order to serve the purpose of improving the services of amuanhanh.net can contact the Customer to collect the latest information.

4.2. To keep confidential information about account information and personal information of customers, amuanhanh.net uses SSL (Secure Sockets Layer) technology according to international standards.

5. Confirm, edit personal information:

5.1. Customers can confirm, edit, add, delete, cancel their account, request amuanhanh.net not to provide information to any 3rd party except the carrier affiliated with amuanhanh. com.

5.2. In case the Client cannot log in to view his/her information, the Client shall follow the procedures prescribed by amuanhanh.net to request the re-grant of account information.

1. Customers will be solely responsible for the security and storage of all service use activities under their registered name, password and email box. Customers are responsible for promptly notifying Website amuanhanh.net about unauthorized use, abuse, breach of security, retention of registered names and passwords of third parties to take appropriate measures. fit.

2. Customers will be provided with complete and accurate information posted on Website amuanhanh.net, especially information about prices, product quality, origin ….

3. Customers do not use the services of Website amuanhanh.net for illegal, unreasonable, fraudulent, threatening, illegal information exploration, sabotage, creation and distribution of viruses. damage to the system, configuration, transmission of information of the Website amuanhanh.net or use its services for the purpose of speculation, market manipulation to create orders, fake offers, including serving for customers. market demand assessment. In case of violation, the Customer must be responsible for their actions before the law.

4. Customers must not act to discredit the Website amuanhanh.net in any form such as causing disunity among Customers by using a second registered name, through a third party or propagating, Disseminate information that is not conducive to the reputation of the Website amuanhanh.net.

– When performing transactions on the Webiste, it is mandatory for the Customers to strictly follow the guiding procedures.

– Website management board amuanhanh.net is committed to providing the best quality of service to customers participating in transactions. In case there is a technical error, software error or other objective errors leading to the Customer’s inability to participate in the transaction, the Customer shall notify the Website Management Board via email: info@amuanhanh.net I will fix the error as soon as possible, creating conditions for customers to join Website amuanhanh.net

– However, the Website Management Board amuanhanh.net will not be responsible for handling in case the notices of the Customers do not reach the Management Board, arising from technical errors, transmission errors, software or errors. other not caused by the Management Board.

1. Rights and obligations of the Website Management Board:

1.1. Rights of the Website Management Board amuanhanh.net:

– Website management board amuanhanh.net has the right to check the information organizations and individuals put on the Website through reviews and comments; reserves the right to delete information that the Management Board considers inappropriate such as: sales advertising, causing disunity ….

– Refusing, suspending or terminating providing services to the Customer in case there are grounds to prove that the Customer provides information to the Website amuanhanh.net is incorrect, incomplete, violates the law or ethics. Vietnamese fine customs and traditions;

– To revoke the Customer’s account, refuse to provide one or all services on the Website in the following cases: The Customer violates the Regulations or has acts affecting business activities on the Website amuanhanh.net. In this case, the Management Board will notify the Customer within at least one (01) month.

– To revoke the Customer’s account, refuse to provide one or all services if the Customer does not participate in login, transaction or information exchange activities on the Website amuanhanh.net continuously for twelve (12) month. If you want to continue to become a Customer and be re-granted a Customer account and Customer’s incentives, you must re-register from the beginning according to the form and procedure of Website amuanhanh.net;

– Immediately withdraw the Customer’s account, refuse to provide one or all services if the Customer is not financially capable (fake finance) to perform the obligations when participating in transactions on the Website or/and has fraudulent activities, forging, disrupting the market, causing disunity with other Customers of Website amuanhanh.net. In the event of revoking the Customer’s account, terminating the provision of all services and incentives of the Customer, all certificates and rights granted by the Customer will automatically expire and be terminated;

– Website amuanhanh.net holds the copyright to use services and contents on Website amuanhanh.net in accordance with international copyright law and legal provisions on intellectual property protection in Vietnam. “Website amuanhanh.net” and all icons, logos, content in different languages ​​are owned by Website amuanhanh.net. Any illegal copying, use and dissemination of the above property rights is strictly prohibited.

1.2. Responsibilities of Website Management Board amuanhanh.net:

– Check and verify business registration information (for traders) or identity (for individuals) participating in purchasing goods or providing services on the Website;

– Establish a mechanism for providing information and entering into contracts on e-commerce websites allowing traders, organizations and individuals participating in the Website to carry out the process of entering into contracts;

– Maintain registration information of traders or personal information of individuals from the date that traders or individuals register to join the Website and regularly update relevant changed and supplemented information;

– Apply necessary measures to ensure the safety of information related to traders’ business secrets and personal information. Not to disclose, transfer, rent or sell information related to business secrets or personal information of the Client without the consent of the relevant parties, unless otherwise provided for by law. other;

– Actively support state management agencies to investigate illegal business acts; provide documents such as registration information, history of transaction data, … of the subject of law violations on the e-commerce website;

– When Customers buy goods or services that arise in conflict or have their legitimate interests damaged from ordering, shipping to payment, the website will actively support customers to protect their legitimate rights and interests. own;

– Responsible for Website construction, including some main tasks such as: research, design, procurement of hardware and software equipment, Internet connection, policy development for website operation amuanhanh.net within the permitted conditions and scope;

– Develop service policies applicable to each object on the Website. These policies will be published on the Website amuanhanh.net;

– Deploying and cooperating with partners in building a system of services and utility tools for the transactions of customers participating and using on Website amuanhanh.net;

– Maintain the normal operation of the website amuanhanh.net and fix problems that affect the operation of the Website. In the event of force majeure events such as: natural disasters, fires, social upheavals, decisions of authorities, etc., the website amuanhanh.net is not jointly responsible;

– Website management board amuanhanh.net is responsible for guiding customers through the process of purchasing, returning goods, paying by transfer, etc. via the website amuanhanh.net.

2. Rights and obligations of Customers:

2.1. Customer Rights:

– Free Customer Fees. Customer Fee is understood as the fee to participate in activities on the amuanhanh.net Website, but does not include other fees such as consulting service fees, shipping fees and other fees on the amuanhanh.net Website.

– To be granted a registration name and a separate password to use the services, manage your orders and transactions on the Website amuanhanh.net.

– Supported and guided to use tools and features for managing Client’s account, conducting transactions and using utility services on Website amuanhanh.net.

– Enjoy preferential policies by Website amuanhanh.net. These preferential policies will be posted directly on the Website amuanhanh.net or sent directly to the Customers.

2.2. Customer’s Obligations:

– Ensure the accuracy and truthfulness of your information on the Website.

– Comply with legal regulations on providing information and entering into contracts on the website and the provisions of this Regulation.

– Comply with relevant laws on payment.

– Secure, keep and all activities using the service under your registered name, password and email box.

– Timely notify the website amuanhanh.net about unauthorized use, abuse, breach of security, retention of third party’s registered name and password for timely handling measures.

– To be responsible for the content, images of Business, Personal information and other information as well as the entire transaction process on Website amuanhanh.net.

– Do not use the services of the website amuanhanh.net for illegal, unreasonable, fraudulent, threatening, illegal information exploration, sabotage, creating and spreading viruses that damage to system, configuration, transmission of information of the Website amuanhanh.net or use its services for the purpose of speculation, manipulating the market to create orders, fake offers, even for judgment purposes market demand. In case of violation, the Customer must be responsible for their actions before the law.

– Do not change, modify, assign, copy, propagate, distribute, provide and create similar tools of the service provided by the website amuanhanh.net to a third party without consent. of Website amuanhanh.net in this Regulation.

– Do not act to discredit the Website amuanhanh.net in any form such as causing disunity among Customers by using a second registered name, through a third party or propagating and disseminating information about information that is not conducive to the reputation of the Website amuanhanh.net.

1. Disputes arising in the course of transactions on the Website will be negotiated and resolved by the parties.

2. The Website’s Regulations take effect from the date of posting on the website https://amuanhanh.net/en/quy-che-hoat-dong

3. In case it is necessary to change the content of the regulation to ensure the purpose and operation of the Website, the Management Board will notify it on the Website 5 (five) days in advance. After 5 (five) days of notification, the amended, supplemented and replaced Regulation will officially take effect. The Customer’s continued use of the service after the revised Regulations are published and enforced means that the Customers have accepted this revised Regulation.

Official contact address of Website amuanhanh.net:

• Website amuanhanh.net

• Company/Organization: Thuan Viet Investment Group Joint Stock Company

• Address: No. 11, 281 Ly Thuong Kiet Street, Ward 15, District 11, HCMC, Vietnam.

• Business registration number: 0311906012 – Date of issue: 08/02/2012, revised for the 4th time, September 14, 2017. Issuing agency: Ho Chi Minh City Department of Planning and Investment.

• Tel: 08 1900 8844 – Email: info@amuanhanh.net