FREQUENTLY ASKED QUESTIONS

PRODUCT INFORMATION

All products sold at Amuanhanh include VAT.

Amuanhanh is committed to always selling new and genuine products, you can be assured of product origin and quality.

Amuanhanh will receive your purchase request and contact the support industry.
Case:
– Suppliers have products: Amuanhanh supports ordering for you.
– Products discontinued / suppliers out of stock: Amuanhanh will advise you of new equivalent models.

The sales department will base on your actual use needs to advise on the right product.

Muanhanh always meets the maximum of all customer requirements. Depending on the model and number of products you buy, the sales staff will exchange specific information.

DELIVERY INFORMATION

Before delivery, Amuanhanh’s delivery staff will contact you 15 or 30 minutes before.

Amuanhanh please answer is Yes. When receiving the goods, you must carefully check the goods, warranty papers, accessories and gifts attached … and sign for confirmation. If any product defects or errors are detected, they must immediately notify the delivery staff or sales staff for timely handling.

For the central areas near the branch of the supermarket, we will deliver the goods within the day, and the far away from the center can deliver within 1 to 2 days. Neighboring provinces deliver from 3 to 5.

Note: During the days of big promotions, the delivery time may be slower than usual due to the large number of orders. Especially, if you have urgent delivery needs, we can give priority to immediate delivery to you.

Amuanhanh please answer is Yes. If you buy at Amuanhanh in any form, please contact the sales hotline 08 1900 8844 for us to update. Before delivery, the delivery staff will call you to confirm the last delivery time and address.

In case you are not at home, you can ask a family member to sign for the product and pay the remaining amount (if any). Please leave the name and phone number of the consignee so that the staff can contact you when the delivery arrives.

Amuanhanh receives delivery and installation all days of the week (including holidays and Sundays). But if there are exceptions and unexpected during that time, Amuanhanh will call and reschedule you as soon as possible.

WARRANTY AND REPAIR

Amuanhanh supports warranty – repair products through many channels. You can contact Hotline 08 1900 8844, send an email to chamsoc@amuanhanh.com, send a message on Facebook or directly bring the product to the customer care center in Amuanhanh.

All products sold at Amuanhanh are genuine. Depending on the policy of each company, there will be appropriate support for you.

Please contact Hotline 08 1900 8844, send email to chamsoc@amuanhanh.com or send a message on Facebook for support.

Amuanhanh product warranty based on the purchase invoice. If you lose your bill, you can contact us via Hotline 08 1900 8844, Amuanhanh staff will check the information and support.

Please provide the invoice or purchase phone number for the center staff to check and support.

When the product is under warranty or repair is completed, Amuanhanh will text or call to notify you of the product status.

Before receiving products from customers, Amuanhanh staff will record details of machine status as well as warn of data risks (if any), helping customers have an overview and make decisions faster.

Before receiving the warranty product back, you have the right to ask the staff to inspect the product.

REFUND OF PRODUCTS

Unfortunately, Amuanhanh does not have a policy to return old products.

When the order is placed successfully, the staff in charge of online orders will check the information. If the order is canceled for any reason, the staff will process the refund to your account. Refund time 7-10 working days.

When ordering online, you can still receive products at the center/store and participate in online discounts (if any).

If you have registered an account before placing an order, please log in to the website with the following link https://amuanhanh.com/en/tai-khoan to check your order, or you can contact Hotline 08 1900 8844, staff will check the order details for you.

Please contact the center/store you purchased or call Hotline 08 1900 8844 for information. Staff will record information and assist in handling.